Quality and Outcomes

Our goal is to be the best provider of specialist care in London. We don't just strive to meet the expectations of the Care Quality Commission (CQC) who inspect our services: our mission is to surpass those expectations by some considerable margin.

Our top priority is always to put the interests of our young people first. In doing so, we seek to exceed the expectations of others whose input and respect are critical
to our success: the families who entrust their children to us and the commissioners who refer cases to London Care Partnership.

Feedback that matters
The young people who use our services make a crucial contribution to our quality monitoring system. They join in the same forum that invites praise and criticism from their support network, their families, external professionals and our own staff.

Acting on these and a number of other indicators, the Quality Service Manager will ensure that:

Services run smoothly

Homes are well managed

Systems of internal review are well maintained

Our services comply with the law

We follow best practice

Quality Training
Our biggest investment is in our people. Our Quality Programme ensures
that managers and staff receive appropriate training, supervision and support.
We instigate a mentoring framework so that new staff share the knowledge and experience of senior colleagues.

We invite Specialist Clinicians, experts in their fields, to provide additional guidance in areas such as autism, Asperger's syndrome, challenging behaviour and other areas of mental health.

Thorough assessment
To make sure we can meet an individual's needs and provide the support they require, Sarah and Greg will meet the individual and observe them in their day-to-day activities, assessing them in different settings, be it at home, at school, in a day service context or at college.

Needs, risks and compatibility are looked at in great detail. Once it is clear that we can provide the support they need, we will prepare a thorough proposal, a fee breakdown and a transition plan for the Local Authority and Health Team.

With a tailored support plan in place, our multi-disciplinary team will meet to agree a detailed transition plan. This covers areas as diverse as medication and healthcare, it includes an introduction to the home and the local area, provides help with a host of lifestyle preferences and even room d?©cor. Finally, it sets out staffing arrangements and the appointment of a key worker.

All these arrangements are taken care of, well in advance of moving in. To keep communication simple, we have a single point of contact to make sure all questions are answered.

A record of success
Six weeks in, we will review how the transition went, making sure that the individual is settling in well and that all the various parties are equally happy with the placement and the support we provide.

To date, our team has successfully planned and supported all of the individuals selected for admission into our homes. Proof of our success is that we have yet to see one of our placements break down.