Quality and Outcomes
Our goal is to be the best provider of specialist care in London. We
don't just strive to meet the expectations of the Care Quality
Commission (CQC) who inspect our services: our mission is to surpass
those expectations by some considerable margin.
Our top priority is always to put the interests of our young people
first. In doing so, we seek to exceed the expectations of others whose
input and respect are critical
to our success: the families who entrust their children to us and the commissioners who refer cases to London Care Partnership.
Feedback that matters
The young people who use our services make a crucial contribution to our
quality monitoring system. They join in the same forum that invites
praise and criticism from their support network, their families,
external professionals and our own staff.
Acting on these and a number of other indicators, the Quality Service Manager will ensure that:
Services run smoothly
Homes are well managed
Systems of internal review are well maintained
Our services comply with the law
We follow best practice
Our biggest investment is in our people. Our Quality Programme ensures
that managers and staff receive appropriate training, supervision and support.
We instigate a mentoring framework so that new staff share the knowledge and experience of senior colleagues.
We invite Specialist Clinicians, experts in their fields, to provide
additional guidance in areas such as autism, Asperger's syndrome,
challenging behaviour and other areas of mental health.
To make sure we can meet an individual's needs and provide the support
they require, Sarah and Greg will meet the individual and observe them
in their day-to-day activities, assessing them in different settings,
be it at home, at school, in a day service context or at college.
Needs, risks and compatibility are looked at in great detail. Once it
is clear that we can provide the support they need, we will prepare a
thorough proposal, a fee breakdown and a transition plan for the Local Authority and Health Team.
With a tailored support plan in place, our multi-disciplinary team
will meet to agree a detailed transition plan. This covers areas as
diverse as medication and healthcare, it includes an introduction to
the home and the local area, provides help with a host of lifestyle
preferences and even room d?©cor. Finally, it sets out staffing
arrangements and the appointment of a key worker.
All these arrangements are taken care of, well in advance of moving
in. To keep communication simple, we have a single point of contact to
make sure all questions are answered.
A record of success
Six weeks in, we will review how the transition went, making sure
that the individual is settling in well and that all the various
parties are equally happy with the placement and the support we
To date, our team has successfully planned and supported all of the
individuals selected for admission into our homes. Proof of our success
is that we have yet to see one of our placements break down.